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FAQs

Domain Frequently Asked Questions

Domain Maintenance

Can I cancel or make changes to my domain registration?
How do I change my DNS/NameServers?
How do I change my InternetCrusade.com billing address?
How do I change ownership on my domain?
How do I obtain my registry key if the administrative e-mail address is invalid?
How do I obtain the Registry Key for my domain?
How do I set up Web Forwarding for my domain?
How do I update the “WhoIs” record on my domain?
How does Third Level Domains differ from Web Forwarding?
How does web forwarding work?
How long will it take before my web pointing or 3rd level will be active?
Where can I go to change my pointer?
Where can I go to set up web forwarding for my domain?
Where do I go to set up 3rd Level Domains?

Domain Renewals

Can I renew a domain registered with another registrar through your company?
Do I have to wait until the stated expiration date before renewing my domain name?
How can I renew my domain registration if my domain name is in the redemption period?
How do I find out the expiration dates of any of my domains?
How long can I extend the registration of my domain name?
How long does it take for the extension to take effect?
OK…I am ready to renew my domains that I originally registered through InternetCrusade®... what do I do next?
What do I do with my other domains, the ones I purchased through a different Registrar?
What happens if I fail to take action before the expiration date?
What is the Domain Name Registration & Expiration Timelines?
What is the redemption grace period?
Which should I do first, renew my domain or update my contact information with InternetCrusade®?
Will I be notified in advance of the expiration date of any domains I may have purchased through InternetCrusade?

Domain Transfers

Are there any restrictions on making a domain transfer?
Are there any transfer fees? What is my cost?
How do I transfer my domain hosting to a new company?
How do I transfer my domains?
I just registered my domain; can I transfer it to InternetCrusade®?
My current administrative contact e-mail is wrong. How can I submit a transfer request?
What are the steps in transferring my domain’s Registrar?
Will my website or e-mail be affected if I transfer the registrar of my domain?
How do I obtain my authorization code?

New Domain Registrations

Any tips on choosing a domain name?
Can I cancel or make changes to my domain once it is registered?
Can I register a domain name without having e-mail or a website?
How do I check the availability of a new domain?
How do I register a new domain name?
How many years can I register a domain name for?
How much does it cost to register a new domain name?
I didn’t receive a domain name when I signed up for e-mail?
If I register my name through InternetCrusade, who will be the registrant of the domain?
What are InternetCrusade's Terms and Conditions for new domain registrations?
What is a domain name?
What is private registration?
Which domain extensions or TLDs (top-level domains) are available?
Why do some people register multiple domains?
Why should I register a domain name now?


Q: Can I cancel or make changes to my domain registration? Return to Top

A: Unfortunately once the domain is registered we are unable to cancel or make any spelling changes to the domain name. The domain will be registered exactly as it is entered when the order is placed.

If you are in trademark violation, you can release the domain back into the general pool of available domains. You are not eligible for a refund if you release your ownership to your domain. If you wish to proceed with releasing your ownership to the domain, please send an e-mail to CustomerService@InternetCrusade.com. Within the e-mail please state your consent to release your ownership to the domain and include your registration key with the request.



Q: How do I change my DNS/NameServers? Return to Top

A: 1) Go to: http://MyDomains.InternetCrusade.com
2) Sign in with your Domain Name or E-mail Address on file.
3) Once you have entered the Domains page click on the blue domain that you want to make the changes to. Do not use the “Update” button, this option is for creating pointers or third level domains and will take you to a different control panel.
4) After you have click on your domain name, at the bottom of the following page please enter in either your Registration Key or Password.
5) Check the box next to “I am changing my Nameservers”.
6) Then simply remove the current Nameservers that are listed, and enter in the new settings.
7) Click "Update".

This change can take up to 48 hours to propagate across the Internet and show up on all "WhoIs" searches.

**If you have existing web services on the domain, you will want to make sure that your NEW hosting company has your services set up prior to making DNS change. This will prevent any downtime during the transition to your new hosting company.

If you do not have your Registry Key, please go to the link below to retrieve it.
http://www.melbourneit.com.au/maintenance/recoverkey.php



Q:How do I change my InternetCrusade.com billing address? Return to Top

A: 1) Go to http://MyDomains.InternetCrusade.com
2) In the Access window, enter either one of your domain names or the e-mail address on file.
3) Once you have entered the Domains page click on the blue domain that you want to make the changes to. Do not use the “Update” button, this option is for creating pointers or third level domains and will take you to a different control panel.
4) On the following page you may change any information you like, simply make sure that it is current. To update your InternetCrusade billing address click “Make this my IC Address” next to the information that you want listed as your InternetCrusade contact information.
5) You must enter your Registry Key information (or your password) towards the bottom of the page before hitting ‘Update’.

This change can take up to 48 hours to propagate across the Internet and show up on all "WhoIs" searches.

If you need to recover your Registry Key, click here: http://www.melbourneit.com.au/cc/recover/index



Q: How do I change ownership on my domain? Return to Top

A: If your domain is registered to an individual or business, please access the change of ownership form at the following address:

http://OwnershipChange.InternetCrusade.com

There is a $25 fee to change the registrant listed on the WhoIs record. Please fax the domain ownership form to 619-283-7343 and include a copy of your driver’s license. If the domain is registered to a business, a copy of the business license also needs to be included. The drivers license must match the name as it is listed on the business license.

If the domain is registered to a Realtor® Association, please call us at 866-377-0627 to contact our Association Services Department.

If you have any questions, please contact our Customer Service Department at 866-377-0627 or CustomerService@InternetCrusade.com



Q:How do I obtain my registry key if the administrative e-mail address is invalid? Return to Top

A: If the administrative e-mail address is invalid, the Registry Key Request Form needs to be submitted by you in order for the Registrar to send the Registry Key to an e-mail address outside of the domain record. The form can be found at the following address:

http://RegKey.InternetCrusade.com

If the domain is registered to an individual, please sign the document and include a copy of your driver’s license.
If the domain is registered to a business, a copy of the business license and driver’s license must be included. The driver’s license must match the name as it is listed on the business license.
If the domain is registered to a Realtor® Association, please call us at 866-377-0627 and contact our Association Services Department.
Please fax this information to (619) 283-7343. It will take 1-2 business days to e-mail the Registry Key once the request is received.



Q:How do I obtain the Registry Key for my domain? Return to Top

A: When the Registry Key is requested, it will be issued to the administrative contact as it is listed on the domain’s “WhoIs” record. To request a copy of the registry key, please go to:

http://www.melbourneit.com.au/cc/recover/index



Q: How do I set up Web Forwarding for my domain? Return to Top

A: To point your domain name:

1) Go to http://MyDomains.InternetCrusade.com.
2) In the Access window please enter either one of your domain names or the e-mail account on file.
3) To the right of the domain you wish to edit, enter the Registry Key for that particular domain, and then click “Update”.
4) In the box next to where it says “YourDomain.com And www.YourDomain.com Point To:” fill in the web address you wish to redirect your domain to.
5) Click the Update button. You are all set. The pointing will take a few hours to propagate.

** You have the option to make your account password-protected. To do this, once you have created the password click on “Return to List”. At the bottom of the “Domains” page you can create the password of your choice and please enter in the registry key the site requests. Once you have set a password, you will no longer need to use your Registry Key upon subsequent visits to the MyDomains website.

If you need to recover your Registry Key, click here: http://www.melbourneit.com.au/cc/recover/index

If your domain is registered and hosted by InternetCrusade.com, this service is included free of charge with the purchase of a domain registration.

Please contact our Customer Service Department at 866-377-0627 or CustomerService@InternetCrusade.com if you need additional assistance.



Q:How do I update the “WhoIs” record on my domain? Return to Top

A: 1) Go to http://MyDomains.InternetCrusade.com
2) In the Access window, enter either one of your domain names or the e-mail address on file.
3) Once you have entered the Domains page click on the blue domain that you want to make the changes to. Do not use the “Update” button, this option is for creating pointers or third level domains and will take you to a different control panel.
4) On the following page you may change any information you like, simply make sure that it is current. You can also request to update your InternetCrusade billing address by clicking the option “Make this my IC Address”.
5) You must enter your Registry Key information (or your password) towards the bottom of the page before hitting ‘Update’.

This change can take up to 48 hours to propagate across the Internet and show up on all "WhoIs" searches.

If you need to recover your Registry Key, click here: http://www.melbourneit.com.au/cc/recover/index



Q:How does Third Level Domains differ from Web Forwarding? Return to Top

A: Third level forwarding is similar to Web forwarding except that the forwarding address adds another level to the domain name.

It is best to use an example to illustrate the power of this method. Let's say you purchase a web application that allows you to post photo slide shows of your local community, properties, or products. Typically, you would receive a long, UGLY Web address, something like http://www.grandtours.com/photos/sandiego?4566/archive.yourname.html.

With third level forwarding, you can create a Web address that utilizes your domain brand and makes it easy for Web users to type in your address, something like http://Community.YourName.com. When one of your clients types http://Community.YourName.com into their web browser, InternetCrusade will automatically redirect your clients to the long address at http://www.grandtours.com/photos/sandiego?4566/archive.yourname.html.

It is more professional looking and much easier to market a Third Level Domain rather then a long complicated web address.

If your domain is registered and hosted by InternetCrusade.com, this service is included free of charge with the domain registration.



Q:How does web forwarding work? Return to Top

A: If someone types your domain into their web browser, InternetCrusade.com will automatically redirect them to the website of your choice.

For example, if you type in http://SaulKlein.com, you will be directed to our homepage at http://www.realtowncommunities.com

With web forwarding, you can acquire multiple domains for various marketing purposes - and point them to your main web site.

If your domain is registered and hosted by InternetCrusade.com, this service is included free of charge with the purchase of a domain registration.



Q:How long will it take before my web pointing or 3rd level will be active? Return to Top

A: If your domain’s DNS is hosted by InternetCrusade it is usually between 24 – 48 hours before the changes made are seen online due to propagation time.

If you have created the third level or web forwarding through the http://MyDomains.InternetCrusade.com, and you are not on InternetCrusade’s NameServers, the services will not work until your domain hosting has been moved to InternetCrusade.

If you are unsure of where who host’s your domain name, please go to http://whois.inww.com/index.php3 and check what company is listed under the NameServer Record.

If it is not InternetCrusade.com please contact us at 866-377-0627 and we can make the necessary changes that need to be made so that your new third level or web forwarding is active.



Q:Where can I go to change my pointer? Return to Top

A: To point your domain name:

1) Go to http://mydomains.internetcrusade.com.
2) In the Access window please enter either one of your domain names or the e-mail account on file.
3) You have the option to make your account password-protected. If you wish to do this, set your password at the top of the page. Setting a password will require the Registry Key for the domain it requests.**
4) Towards the bottom of the page, enter the Registry Key for your domain, and then click Update.
5) Where it says “YourDomain.com And www.yourdomain.com Point To:”, simply erase the current address and replace it with the new location you want to direct your traffic to.
6) Click the Update button. You are all set. The pointing will take a few hours to propagate.

** Once you have set a password, you will no longer need to use your Registry Key upon subsequent visits to the MyDomains website.

If you need to recover your Registry Key, click here: http://www.melbourneit.com.au/cc/recover/index



Q:Where can I go to set up web forwarding for my domain? Return to Top
To point your domain name:

1) Go to http://mydomains.internetcrusade.com.
2) In the Access window please enter either one of your domain names or the e-mail account on file.
3) You have the option to make your account password-protected. If you wish to do this, set your password at the top of the page. Setting a password will require the Registry Key for the domain it requests.**
4) Towards the bottom of the page, enter the Registry Key for your domain, and then click Update.
5) Where it says “YourDomain.com And www.yourdomain.com Point To:”, simply erase the current address and replace it with the new location you want to direct your traffic to.
6) Click the Update button. You are all set. The pointing will take a few hours to propagate.

** Once you have set a password, you will no longer need to use your Registry Key upon subsequent visits to the MyDomains website.

If you need to recover your Registry Key, click here: http://www.melbourneit.com.au/cc/recover/index


Q:Where do I go to set up 3rd Level Domains? Return to Top

A:Go to http://mydomains.internetcrusade.com.
In the Access window please enter either one of your domain names or the e-mail account on file to access your domains.
In the field to the right of the domain you wish to set up the 3rd level on enter the registry key for that domain and click “Update”
Go to “Create New Third Level Pointers”.
Under “Third Level”, type in the word you want to create as your third level domain. (ie “listings” if the domain were to be “listings.yourdomain.com”).
Under “Point To”, type in the web address you wish this third level to redirect to.
Click the Update button. You are all set. The pointing will take a few hours to propagate.

If you need to recover your Registry Key, click here: http://www.melbourneit.com.au/cc/recover/index



Q:Can I renew a domain registered with another registrar through your company? Return to Top

A: Yes you can, but rather than it being a renewal it technically would be considered a “Transfer”. To learn more about the Transfer process, please visit the Transfer Help section.



Q:Do I have to wait until the stated expiration date before renewing my domain name? Return to Top

A: You don't have to wait for your domain name registration to expire before renewing it. In fact, it is a good idea to extend the term well before the expiration date - why worry about letting the expiration date pass by because you were too busy and it slipped your mind? The term you choose for renewal will be added to your existing term no matter when you renew. Domains can only be registered for a maximum of 10 years.



Q:How can I renew my domain registration if my domain name is in the redemption period? Return to Top

A: Please contact our Customer Service department toll free at 1-866-377-0627 and hopefully we will be able to return the domain back into your ownership before it is auctioned to the public.



Q:How do I find out the expiration dates of any of my domains? Return to Top

A: You can check the expiration of your domain by accessing your online account. Please go to the below address and follow the provided instructions:

http://MyCrusade.InternetCrusade.com

You can also check your expiration date by doing a WhoIs search for your domain at:

http://WhoIs.INWW.com



Q:How long can I extend the registration of my domain name? Return to Top

A: You can legally own a domain name up to a maximum of 10 years. If your domain is has less than a year before it expires, you can extend the registration for up to another 9 years. You simply add time to your existing registration term…and you can do this at any time. The cost per year decreases for the longer term extensions such as 5 and 9 years - for example, the price is $134.55 for a 9 year renewal. More important, especially if the domain name is an integral part of your Internet identity, you don't have to worry each year about losing this prized asset and having someone else claim it.



Q:How long does it take for the extension to take effect? Return to Top

A: Your domain will be renewed in a matter of minutes. You will receive confirmation of your domain renewal to the e-mail address that we have on record for you. In the confirmation e-mail there also will be the registry key for your domain. Please keep this e-mail in a safe location in case you need the registry key for future changes to your domain. To verify the e-mail address that we have on record:

1) Please go to: http://MyDomains.InternetCrusade.com
2) Sign into your account through the access window with either your e-mail address or domain name.
3) Once signed into your account click on your domain name.
4) Verify or update the contact information listed.
5) If you make any changes to your contact information click “Make this my IC Address”
6) Enter your Registry Key for your domain at the bottom of the page and click “Update”.



Q:OK…I am ready to renew my domains that I originally registered through InternetCrusade®….what do I do next? Return to Top

A: You can renew your domain directly online by going to the following address and follow the provided instructions:

http://MyCrusade.InternetCrusade.com



Q:What do I do with my other domains, the ones I purchased through a different Registrar? Return to Top

A: We recommend that you bring all your domains under one Registrar, one who uses efficient online management tools. We hope you use our services - InternetCrusade® the exclusive REALTOR Benefits Partner with the National Association of REALTORS® for domain registration services. You can transfer your domains from your existing Registrar by going to:

http://DomainTransfer.InternetCrusade.com

Our Customer Service Department will be more than happy to assist you in the transfer of your domains.



Q:What happens if I fail to take action before the expiration date? Return to Top

A: Domain Name Grace Period
For approximately 14 days after the expiration, the domain will be in a "grace period". During this time the domain name will be active and may be renewed without paying any additional fees.

Domain Name Deactivation Period
For approximately 14 days after the “grace period” ends, the domain will be deactivated. During this time the domain name will not be active and may be renewed with paying additional fees.

Domain Name Redemption Period
At the end of the Deactivation Period the domain will enter a 30-day Redemption Period. Whois information (name, address, telephone numbers, etc.) will be deleted. The domain will still be inactive. The domain may be renewed by its original owner for $150 + registration fees. It is a manual process for the registry to add the name/address information back into the domain registry records, therefore, the process may take several days.

Domain Name Deletion
Five days after the end of the redemption period the domain name will be deleted from the registry and will be made available for anyone to register.

Once your domain has expired, you will need to contact Customer Service at toll free at 1-866-377-0627 to renew the domain.



Q:What is the Domain Name Registration & Expiration Timelines? Return to Top

A: Domain Name Grace Period
For approximately 14 days after the expiration, the domain will be in a "grace period". During this time the domain name will be active and may be renewed without paying any additional fees.

Domain Name Deactivation Period
For approximately 14 days after the “grace period” ends, the domain will be deactivated. During this time the domain name will not be active and may be renewed with paying additional fees.

Domain Name Redemption Period
At the end of the Deactivation Period the domain will enter a 30-day Redemption Period. Whois information (name, address, telephone numbers, etc.) will be deleted. The domain will still be inactive. The domain may be renewed by its original owner for $150 + registration fees. It is a manual process for the registry to add the name/address information back into the domain registry records, therefore, the process may take several days.

Domain Name Deletion
Five days after the end of the redemption period the domain name will be deleted from the registry and will be made available for anyone to register.

Once your domain has expired, you will need to contact Customer Service at toll free at 1-866-377-0627 to renew the domain.

Although a domain name will not function after the expiration date you may still renew your domain name for up to 70 days. Please be aware that there are significant fees to renew the domain name after the grace period and during the Redemption Period.

Additional information concerning the Redemption Period can by found at the ICANN website:
http://www.icann.org/registrars/redemption-proposal-14feb02.htm



Q:What is the redemption grace period? Return to Top

A: The Redemption Grace Period is a period during which a registrant can apply via InternetCrusade to retrieve a domain name after the domain name has been cancelled at the registry. A domain name cannot be registered by another registrant during the Redemption Grace Period. The period is normally for 30 days after the cancellation of a domain name. There is a fee (called the Redemption Fee) for this service to cover the costs charged by the registry.



Q:Which should I do first, renew my domain or update my contact information with InternetCrusade®? Return to Top

A: The confirmation e-mail of your renewal and the registry key for your domain will be issued to the e-mail address that is listed for your account. For this reason your contact information should be updated prior to your domain renewal. To update your contact information you will need to go to the following address:

1) Please go to: http://MyDomains.InternetCrusade.com
2) Sign into your account through the access window with either your e-mail address or domain name.
3) Once signed into your account click on your domain name.
4) Verify or update the contact information listed.
5) If you make any changes to your contact information click “Make this my IC Address”
6) Enter your Registry Key for your domain at the bottom of the page and click “Update”.

Once your contact information has been updated you can renew your domain online at the following address:
http://MyCrusade.InternetCrusade.com



Q:Will I be notified in advance of the expiration date of any domains I may have purchased through InternetCrusade? Return to Top

A: If your domain is registered with InternetCrusade® you will be notified well in advanced of your domain’s expiration. It is vital that your contact information with InternetCrusade® is current. To verify and update your contact information for your domain:

1) Please go to: http://MyDomains.InternetCrusade.com
2) Sign into your account through the access window with either your e-mail address or domain name.
3) Once signed into your account click on your domain name.
4) Verify or update the contact information listed.
5) If you make any changes to your contact information click “Make this my IC Address”
6) Enter your Registry Key for your domain at the bottom of the page and click “Update”.

By clicking “Make this my IC Address” it will automatically update your InternetCrusade® account information.

If you need to recover your Registry Key, click here: http://www.MelbourneIT.com.au/cc/recover/index

Please be advised that here are many companies out there who will attempt to “slam” your domain and have it transferred to their servers. Any request for renewals for your domain will come through InternetCrusade or our domain partner Melbourne IT.



Q:Are there any restrictions on making a domain transfer? Return to Top

A: In most cases, the transfer of a domain is a simple process that is handled entirely online. Here are a few of the more exceptional situations that can prevent or delay a transfer:

1. The domain will expire within the next 60 days or has already expired. In this event, your best step is to return to the existing Registrar and renew so you don't risk losing your domain. Once that has been completed, contact us to transfer your domain.
2. The domain was registered within the last 60 days. Under current rules, you must wait until 60 days has passed and then proceed with the transfer.
3. You do not have access to the current Administrative Contact e-mail address (the designated contact person) - the Administrative contact's approval via e-mail is required. If your domain's Administrative Contact e-mail address is not valid, you will not receive the important e-mail confirmation message. You should first update the e-mail address with your current Registrar, and then apply for transfer. This is the most common reason for transfer failures to occur.
4. The domain has the status of “Registrar Lock”. Your domain must have the status of “Active” in order for the domain to transfer. You can check the status of your domain by looking up the “WhoIs” record for your domain. Under the “Status” section of your WhoIs record, it will state either “ACTIVE” or “REGISTRAR-LOCK”. If the status is “REGISTRAR-LOCK”, you will need to contact your current Registrar and have them change your status to “ACTIVE”.
5. You must also obtain the "authorization code" from your current registrar prior to submitting the domain for transfer.

You can check most of the above requirements by going to http://DomainWhitePages.com

If you are ready to transfer your domain go to http://DomainTransfer.InternetCrusade.com. If you need assistance, send an e-mail to CustomerService@InternetCrusade.com



Q:Are there any transfer fees? What is my cost? Return to Top

A: When you transfer your domain to InternetCrusade, we automatically add additional time onto the current expiration date of your domain. You have the following domain extension options:

1 year - $14.95
2 years - $29.90
5 years - $74.75
9 years - $134.55

If you are ready to transfer your domain go to http://DomainTransfer.InternetCrusade.com. If you need assistance, send an e-mail to CustomerService@InternetCrusade.com



Q:How do I transfer my domain hosting to a new company? Return to Top

A: Transferring to a hosting company is not same as transferring from a Registrar or transferring ownership of the domain. All you need to do is to change your the name servers currently listed for your domain to the name servers of your new hosting company. If you are an existing InternetCrusade customer, follow these steps:

1) Go to: http://MyDomains.InternetCrusade.com
2) Sign in with your Domain Name or E-mail Address on file.
3) Once you have entered the Domains page click on the blue domain that you want to make the changes to. Do not use the “Update” button, this option is for creating pointers or third level domains and will take you to a different control panel.
4) After you have click on your domain name, at the bottom of the following page please enter in either your Registration Key or Password.
5) Check the box next to “I am changing my Nameservers”.
6) Then simply remove the current Nameservers that are listed, and enter in the new settings.
7) Click "Update".

This change can take up to 48 hours to propagate across the Internet and show up on all "WhoIs" searches.

**If you have existing web services on the domain, you will want to make sure that your NEW hosting company has your services set up prior to making DNS change. This will prevent any downtime during the transition to your new hosting company.

If you do not have your Registry Key, please go to the link below to retrieve it.

http://www.melbourneit.com.au/maintenance/recoverkey.php



Q:How do I transfer my domains? Return to Top

A: The transfer process is fairly simple. In order to initiate the transfer of your domain, your domain must meet a certain criteria:

1. The domain will expire within the next 60 days or has already expired. In this event, your best step is to return to the existing Registrar and renew so you don't risk losing your domain. Once that has been completed, contact us to transfer your domain.
2. The domain was registered within the last 60 days. Under current rules, you must wait until 60 days has passed and then proceed with the transfer.
3. You do not have access to the current Administrative Contact e-mail address (the designated contact person) - the Administrative contact's approval via e-mail is required. If your domain's Administrative Contact e-mail address is not valid, you will not receive the important e-mail confirmation message. You should first update the e-mail address with your current Registrar, and then apply for transfer. This is the most common reason for transfer failures to occur.
4. The domain has the status of “Registrar Lock”. Your domain must have the status of “Active” in order for the domain to transfer. You can check the status of your domain by looking up the “WhoIs” record for your domain. Under the “Status” section of your WhoIs record, it will state either “ACTIVE” or “REGISTRAR-LOCK”. If the status is “REGISTRAR-LOCK”, you will need to contact your current Registrar and have them change your status to “ACTIVE”.
5. You must also obtain the "authorization code" from your current registrar prior to submitting the domain for transfer.

You can check all of the above requirements by going to http://DomainWhitePages.com If you are ready to transfer your domain go to http://DomainTransfer.InternetCrusade.com. If you need assistance, send an e-mail to CustomerService@InternetCrusade.com



Q:I just registered my domain; can I transfer it to InternetCrusade®? Return to Top

A: ICANN prohibits the transfer of a domain if the domain is less than 60 days old. After the domain has been registered for 60 days contact InternetCrusade’s Customer Service Department and we will be able to assist you with the transfer.



Q:My current administrative contact e-mail is wrong. How can I submit a transfer request? Return to Top

A: Contact your current Registrar and have them correct your administrative contact e-mail address. Before submitting the transfer request please check the “WhoIs” record to ensure your current Registrar has updated your domain record. There can be a delay between the time your Registrar updates your administrative e-mail address and the time the public WhoIs record is updated. You may also want to make sure that your domain meets all of the requirements for transfer before you contact your current Registrar.



Q:What are the steps in transferring my domain’s Registrar? Return to Top

A: 1. Check your domain’s “WhoIs” record to ensure that your domain meets the condition requirements to be transferred. If you are not sure what the requirements are, please view the FAQ "Are there any restrictions on making a domain transfer?”
2. If you are ready to transfer your domain go to http://DomainTransfer.InternetCrusade.com. If you need assistance, send an e-mail to CustomerService@InternetCrusade.com and an InternetCrusade® Customer Service Representative will contact you and assist you in the transfer process.
3. Once the transfer is submitted a confirmation e-mail from MelbourneIT will be sent to the Administrative Contact e-mail address. Follow the instructions within the e-mail to indicate your approval. This e-mail must be responded to within four days of its arrival or the transfer will be cancelled.
4. Once the confirmation e-mail is approved, InternetCrusade® will automatically contact your current Registrar for their approval of the transfer. Your current Registrar will send a second e-mail to the administrative contact. Please follow the instructions within the e-mail to approve the transfer.
5. When the former registrar approves the transfer of your domain, your domain will automatically be moved over to InternetCrusade®. InternetCrusade® will add the additional years you requested onto your expiration and e-mail the administrative contact your new “Registry Key” to your domain. The Registry Key is essentially the new password to make any changes to your domain record. Once you receive the Registry Key then your domain has been successfully transferred to InternetCrusade®.

InternetCrusade’s Customer Service Department will also monitor the entire process for you to ensure that it is a smooth transition for you.



Q:Will my website or e-mail be affected if I transfer the registrar of my domain? Return to Top

A: Your website and e-mail will remain active during the transfer of your registrar. During the transfer process your name servers will remain the same so you will not experience any down time during this change.



Q:How do I obtain my authorization code? Return to Top

A: If you are looking to transfer your domain away from InternetCrusade, you are probably going to need your authorization code (some companies call it an EPP Key, or a Transfer Code).

Step 1: To access your authorization code, you will need your Registry Key. This would be located in your original receipt for your domain. If you don’t have your registry key, you will need to go here: http://www.melbourneit.com.au/cc/recover/ index and input your domain name to be sent a new copy of your registry key. After hitting ‘Continue’, the confirmation screen will appear to let you know what e-mail address your registry key was sent to. If this is no longer a valid address, InternetCrusade will need to update the administrative contact on your domain before transferring will be possible. If this address is accurate, skip to Step 2.

To update the administrative contact info on your domain, complete the form located at http://RegKey.InternetCrusade.com and fax it back to InternetCrusade (the fax number is located at the bottom of the form) along with a copy of your drivers license (for signature verification purposes). Once we receive the form, our staff will update your contact info and send your registry key to the new contact e-mail address.

Step 2: Once you have your registry key, go to http://www.melbourneit.com.au/cc/maintenance/displayLoginPage and login with your domain name (no www) and your registry key. Once logged in, click the link that reads ‘Retrieve Domain Name (authinfo) Password’. Your authorization code will appear on-screen. The company you are moving TO will need this, and you might need it to approve the transfer as well.



Q:Any tips on choosing a domain name? Return to Top

A: You may change professions, or you may switch companies - but the one constant that helps to identify you is your personal name. First try to register your first and last name (JanieSmith.com). If that is taken, then perhaps insert a hyphen between the first and last name (Janie-Smith.com). Or, you might try something like AlaskaBob.com; or CallJohn.com; or SellKona.com or NewYorkHomes.com. Be creative. If you are a REALTOR, you can use that in conjunction with your name or office. For instance, JohnSmithREALTOR.com (Note: There are special rules covered later in this section that apply to the use of the registered trademark "REALTOR" on the internet and in a domain name.) If you are known by a different business name, or as a team, choose a domain that mirrors your offline marketing and branding efforts.

The only valid characters for a domain name are letters, numbers and dashes (dashes cannot be at front or back). Other characters like an exclamation mark are not permitted; nor are underscores or blank spaces between characters. Domain names are not case sensitive, so mixing lower and upper case often gives your domain name a better appearance for marketing purposes.



Q:Can I cancel or make changes to my domain once it is registered? Return to Top

A: Unfortunately once the domain is registered we are unable to cancel or make any spelling changes to the domain name. The domain will be registered exactly as it is entered when the order is placed.

If you are in trademark violation, you can release the domain back into the general pool of available domains. You are not eligible for a refund if you release your ownership to your domain. If you wish to proceed with releasing your ownership to the domain, please send an e-mail to CustomerService@InternetCrusade.com. Within the e-mail please state your consent to release your ownership to the domain and include your registration key with the request.



Q:Can I register a domain name without having e-mail or a website? Return to Top

A: Yes, you can. If you're not quite ready to start building a Web site, you can just register and hold the domain name to ensure that you can use it in the future. Since domain names are being purchased at a rate of 1,800,000 per day, it is vital that you secure your name while it is still available. Once you register your name, you can park the name with InternetCrusade for free until you are ready to activate it. Once the domain is registered, InternetCrusade will activate a page to inform your visitors that the site is “Under Construction”.



Q:How do I check the availability of a new domain? Return to Top

A: 1) Go to our home page at http://InternetCrusade.com
2) Across the top of the web page you will see a search field labeled “Register your domain name: WWW.”
3) Simply type in the domain name you are interested in and click “Search”

You can also contact our Customer Service Department on Monday through Friday from 8 a.m. to 4:30 p.m. (Pacific Time) for assistance at 866-377-0627. We also monitor e-mail on a regular basis at CustomerService@InternetCrusade.com



Q:How do I register a new domain name? Return to Top

A: 1) Go to our home page at http://InternetCrusade.com
2) Across the top of the webpage you will see a search field labeled “Register your domain name: WWW.”
3) Simply type in the domain name you are interested in and click “Search”.
4) You can search for multiple different domains and all of the search results will be listed on the same page.
5) Once you have determined which domain(s) you wish to register, click “Buy” next to the domain(s).
6) Then click “Purchase”.
7) Please follow the online instructions provided.

You can also contact our Customer Service Department on Monday through Friday from 8 a.m. to 4:30 p.m. (Pacific Time) for assistance at 866-377-0627. We also monitor e-mail on a regular basis at CustomerService@InternetCrusade.com



Q:How many years can I register a domain name for? Return to Top

A: ICANN restricts the maximum amount of years in which an individual can register a domain to 10 years. Domain names must be registered on a yearly basis.



Q:How much does it cost to register a new domain name? Return to Top

A: Currently, InternetCrusade offers a domain registration for $14.95. In addition, any InternetCrusade hosting or e-Mail clients can purchase unlimited domains for just $14.95 per year.

To find additional information about this promotion please goes to:
http://internetcrusade.com/Products/E-mailhostingServices.asp

If you would like to register a new domain and you do not wish to establish web services at this time, then new domain registration prices are as followed:

1 year registration $14.95
2 year registration $29.90
5 year registration $74.75
10 year registration $149.50



Q:I didn’t receive a domain name when I signed up for e-mail? Return to Top

A: If you don't have your own domain, then more than likely, your e-mail address is a User Name at the domain of your Internet Service Provider (ISP). Using Janie123@AOL.com as our example, Janie123 is the user name and AOL.com is the domain name. Every time Janie uses this address, she is promoting AOL.com.

Doesn't it make better sense to promote your own Internet identity rather than that of the ISP? If you are like most real estate professionals, your name plays a key part in your marketing efforts. If you are going to do business on the Internet, you must create an Internet presence. To do this, you must obtain your own domain name.

A significant benefit of owning your own domain is the ability to create a permanent e-mail address. Once you create a permanent e-mail address using your own unique domain name, you can change Internet Service Providers or offices as often as you want and still maintain a permanent e-mail address by using e-mail forwarding.

If Janie acquires the domain name JanieSmith.com, her permanent e-mail address can be Janie@JanieSmith.com. Her domain acts as a permanent location for her e-mail address. Consistency is a prime ingredient of your Internet marketing plan.



Q:If I register my name through InternetCrusade, who will be the registrant of the domain? Return to Top

A: When the domain is registered through InternetCrusade, the account holder’s name will be placed as the registrant. The account holder will become the title holder of the domain. Be cautious as many unscrupulous companies will register the domain under their own company and use it to hold you hostage if you wish to switch to a different service provider.



Q:What are InternetCrusade's Terms and Conditions for new domain registrations? Return to Top

A: Once you click on the on the “Register My Domains” button on the order page, you understand and agree to the following:

The Domain Name you are applying for is not official until you receive the Registration Key at the end of this ordering procedure. It is possible that someone may reserve your name prior to the time yours is accepted at the Registry, in which case we will work with you to select an alternative Domain Name.

InternetCrusade will reserve your domain name with the official Registry and "park" that domain name on our servers until you are ready to activate your account. Your reservation fee covers the initial period of exclusive licensing of your domain and needs to be renewed thereafter. Activating your account enables you to use your new domain name for e-mail and web pointing purposes - this requires that your domain name be "hosted" on a Domain Name Server (DNS) and pointed to your e-mailbox and web site location. For information on our minimal annual hosting fees, contact Customer Service.

Once your name is reserved in the Internic system, the reservation fee is NOT REFUNDABLE even if you change your mind. Please review your registration application and check for any MISSPELLINGS in the name you type in because that will be the name you will own.

You understand that even though the domain name you choose is accepted by the Internic Registry, it is subject to possible claims of copyright infringement by someone holding a prior federally registered trademark or copyright to that name. InternetCrusade makes no representations as to the legality of the name we register on your behalf.

In the event of a charge back by a credit card company on the domain purchase, you agree and acknowledge that the domain name registration shall be transferred to InternetCrusade and that we reserve all rights regarding such domain. We will reinstate your domain name registration solely at our discretion subject to our receipt of the initial registration or renewal fee and our then-current reinstatement fee, currently set at $200.



Q:What is a domain name? Return to Top

A: A domain name is a unique name assigned to an organization or an individual. It allows you to locate information on the Internet quickly and easily by using this unique name also know as a URL. It is your own distinctive Internet address. Without domain names, people would have to type in a string of numbers each time they wanted to access information or communicate with other people on the Internet. When you want someone to find you on the Internet, you give them your domain name just as you would give someone your telephone number or address. People find it much easier to remember InternetCrusade.com than it is to remember its Internet Protocol (IP) address 209.25.24.84. Think of it in the same way you think of a personalized license plate or personalized phone number. Other examples of the more than NINTY SIX MILLION registered domain names are REALTOR.org and RealTown.com. The .com and .org are known as a Top Level Domain (TLD), with .com being the most common TLD. The RealTown title before the .com is known as a Second Level Domain. And, in an example of Third-Level Domain the "Websites" title in Websites.Realtown.com listed before Realtown.com is known as a Third-Level Domain.

Other top level domains include the following:
.net
.org
.info
.biz



Q:What is private registration? Return to Top

A: When you register a domain, your name, address, e-mail address and phone number are made available to anyone who wants to see them. That's right. Your personal information (name, address, e-mail address, phone number) is exposed 24-hours a day, everyday, to anyone, anywhere on the most public directory on the Internet. You now have the option to change that.

Private Domain Registration is now available to those who want to remain anonymous when registering new domains or for any domain currently owned. Effective immediately, you can protect your identity for a flat fee of $14.95 per domain (per year). Note that this fee is in addition to the regular domain registration fees.

Private Domain Registration is designed to help protect you against:
• SPAM
• Unsolicited commercial postal mail
• Unsolicited telephone calls
• Malicious activities from hijackers, spammers, stalkers, and those trafficking in identity theft



Q:Which domain extensions or TLDs (top-level domains) are available? Return to Top

A: InternetCrusade currently offers the following TLDs:

.com
.net
.org
.info
.biz



Q:Why do some people register multiple domains? Return to Top

A: There are many reasons you would want to register multiple domains. Domains can be a great marketing tool for use in your local community. Domains such as NewYorkRealEstate.com do well in the search engines and are extremely valuable. It is important that you purchase your personal domain first since it will be a lifelong identifier. Here are some additional reasons why you would want to purchase multiple domains:

• Securing your business name or future business name
• Promotion of your business to a certain geographical area



Q:Why should I register a domain name now? Return to Top

A: The number one reason is that it might not be available tomorrow! Domain names are issued on a first-come, first-served basis. Once a name is taken, it is gone. Registering your domain name legally announces that you are the only one in the world allowed to use that name --- however, you can not use anyone’s federally registered trademark. Companies and people are quickly realizing that a domain name is the cornerstone of one's Internet identity. Domain names are being registered at the rate of more than 1,800,000 per month as it is becoming evident that having an Internet address will shortly become a necessity.

Whether you decide to use the domain now or later, once registered no one else can use your name for as long as you keep the registration current. The smart business decision is to register your name without delay so that it will still be available when you select instead it rather than finding out someone beat you to it. Many people buy several domain names and point them to their Web site (called ‘pointer domains’). Secure your Internet identity today. With InternetCrusade you can "park" the domain for free until you decide to activate it. To activate your domain, you will need to have it hosted on a domain server which can then redirect traffic to your e-mail account and your Web address. Contact Customer Service for more details at 1-866-377-0627.




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